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stephen – April 16, 2010
Posted by
stephen – February 10, 2010
Today’s post asks whether an organization’s long term financial health is best served when the organization’s main focus is to increase share price each and every quarter, or if more value is generated by putting the customer their needs first.
Recent literature on the subject implies that the popular trend of the last three decades may not be the best choice – prioritizing share price above all else may actually rob longterm shareholders of wealth that could have been generated with a customer first policy. In the January-February 2010 issue of the Harvard Business Review, Roger Martin (dean of the Rotman School of Management) took a close look at a few companies that put the customer first. Interestingly, many of these companies generated strong shareholder returns compared to the S&P 500 while creating customer loyalty (or because of it).
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Posted by
stephen – November 18, 2009
Disruptive innovation changes everything. Incumbents are toppled and upstarts are victorious simply because they turn everything on its head. Business models, markets even customers are re-defined in a disruptive innovation. Organizations that can disrupt successfully can carve entirely new markets and enjoy immense success. Organizations that can disrupt consistently will achieve rock star status in no time.
So what exactly does it take to disrupt? How can you come up with the next big idea? John Sviokla posted on his blog at Harvard business publishing about four things you should have in your disruptive innovation toolkit. Here is my spin on those four concepts: Simplification, there is nothing cheaper then free, take advantage of new technologies to drastically reduce cost and build a small team of phenomenal people.
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Posted by
stephen – November 18, 2009
Posted by
stephen – November 16, 2009
The past four weeks have been extremely busy. Thankfully, I have had the time to squeeze in a number of interesting lectures and talks. Over the next few posts I am going to cover some talks I attended covering topics such as innovation, systems science, design and design thinking and on creating a smarter planet.
I have mentioned before that in an uncertain economy, innovation becomes more important than ever before. Scott Anthony of Innosight Ventures and author of “The Silver Lining: An Innovation Playbook for Uncertain Times” recently gave a talk at University of Toronto’s Rotman school of business covering innovation and its increasing necessity.
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